Reservation Terms and Conditions

Terms and Conditions of Carolina Tailwinds Tours:

Signing up for a tour.  You can sign up for a tour by 4 different methods: (1) Complete the online Reservation Request Form; (2) Call us at 888.251.3206 or 336.794.1054; (3) Mail us your completed reservation form from the catalog you received; or (4) Fax us your reservation form at 336.794.1082.  Upon receipt of this form, we will contact you promptly to confirm availability of your selected tour date and to complete your tour sign up process.

Tour Deposits.  At the time your tour reservation request is accepted, a $200.00 deposit per person is immediately due to secure your spot.  Deposits can be made via check in US funds or by credit card (MasterCard, Discover or VISA).

Final Tour Payment.  The balance of your tour cost is due 60 days prior to the tour start date.  You may pay this balance by check in US funds or by credit card (MasterCard, Discover or VISA).  If final tour payment is not received when due, Carolina Tailwinds reserves the right to cancel your reservation.  Your deposit paid to date will be subject to our cancellation policy (see below).  

Included in Your Tour Price.  The tour price includes:  accommodations, all with private baths, in carefully selected area inns and bed and breakfasts; all breakfasts and lunches; all dinners but one; morning and afternoon snacks and beverages while on the route; expertise and experience of local tour guides; additional costs of equipment, guides and activities where specifically identified in the tour itinerary; all route planning and local area detailed maps; van shuttles to support a variety of route options; luggage transfer; park entrance fees when included in our tour itinerary; fares for all ferries; transportation back to the tour point of origin; Carolina Tailwinds T-shirt and water bottles.

Not Included in Your Tour Price.  The tour price excludes: any transportation costs incurred by guests in order to arrive at the tour point of origin, such as airfare, ground transportation, or other costs; bicycle equipment rental; telephone calls; and alcoholic drinks with meals.

Tour Confirmation Packet.  Upon receipt of your deposit payment, you will be emailed a tour confirmation packet.  Included in this packet will be items to assist you further in your travel planning, tour preparation, and maps to the tour point of origin.  Should you require additional information to help you in your tour planning process, please do not hesitate to call us.

Cancellation and Refund Policies.  A cancellation fee of $75 to cover our administrative costs will be assessed on all cancellation notices received more than 60 days prior to the tour departure date.  If Carolina Tailwinds receives notice of a cancellation fewer than 60 days from the tour departure date and Carolina Tailwinds is subsequently able to fill the tour, the cancellation charge is $75.  If Carolina Tailwinds is unable to fill the tour and cancellation is received 31-60 days prior to the tour departure date, a cancellation charge of 50% of the tour balance will apply.  If Carolina Tailwinds is unable to fill the tour and cancellation is received fewer than 31 days prior to the tour departure date, a cancellation charge of 100% of the tour price will apply.  Carolina Tailwinds will make a good faith effort to fill the tours.  However, Carolina Tailwinds cannot guarantee the success of that effort.  There are no refunds given for any unused portion of the tour.

Guest's Conduct.  All Carolina Tailwinds guests are responsible for selecting a tour which suits their abilities and state of health.  Carolina Tailwinds will be glad to provide you with pertinent information needed to make this selection and will counsel you on what to expect on the tour route.  Guests are also responsible for providing Carolina Tailwinds with signed medical information and liability waiver forms prior to tour departure.  If Carolina Tailwinds has not received this information, guests will not be permitted to join the tour and our cancellation policies will apply.  Carolina Tailwinds also expects its guests to respect the rights and privacy of other tour members and to arrive at the tour point of origin with the items on the packing list in your Tour Confirmation Packet.  Carolina Tailwinds reserves the right to take photos or record any of its tours and to use these photos and records in promotional or commercial purposes, without obtaining further consent.

Carolina Tailwinds Liability.  Carolina Tailwinds will not be held liable for any delays, loss or damage to person or property or additional costs resulting from any (but not limited to) the following causes:  physical activity for which a guest is not prepared; delays, cancellations or changes in transport or accommodation over which it has no control; act of God or government, civil disturbances, riots, fire, thefts, or strikes; consumption of alcoholic beverages; and the adequacy of any medical attention once provided.  Carolina Tailwinds is also not liable for any expenses such as meals, transportation or lodging costs not specifically identified as included in the tour price.  Carolina Tailwinds reserves the right to change the tour itinerary and substitute similar accommodations when deemed to be necessary for safety or quality control purposes.  Carolina Tailwinds also reserves the right to cancel a trip due to natural disaster or low enrollment.  In such event, Carolina Tailwinds' liability is limited to a full refund or full credit toward another tour.  Under no circumstances can Carolina Tailwinds be responsible for any other travel related expenses incurred, such as airline reservations.

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